Customer Agreement
Terms of Service
This agreement is between you (hereinafter referred to as you or your) and the Company solely. By accessing, using or clicking I agree to any of the services provided by the Company through the website, mobile applications, or any other related services provided by the Company (hereinafter the Service or collectively, the Services) you agree that you have read, understood and accepted all of the terms and conditions contained in this agreement (the or these Terms), as well as the rest of our risk notices, disclaimers and our Privacy Policy as may from time to time be published on the website and amended in the Company's discretion. In addition, when using some functions of this Service, you will also need to comply with the additional terms and conditions applicable to these functions.
Important Notice
Please read these Terms carefully as they govern your use of the Services. By using the Services you acknowledge that you have read and understood our AML/CFT Policy, Privacy Policy, Risk Disclosure Statement, and Disclaimer. You acknowledge the risks associated with digital currency trading and agree to be bound by these Terms. If you do not agree, do not access or use the Services.
1. Agreement Conditions
The Company reserves the right to modify or change the Terms at any time and at its sole discretion. The Company will provide notice of these changes by updating the revised Terms on the webpage and changing the Last revised: date on this page. Any and all modifications or changes to these Terms will be effective immediately upon being announced on the website or released to users. As such, your continued use of the Company's services acts as acceptance of the amended agreement and rules. If you do not agree to any modification to these Terms, you must stop using the Services. The Company encourages you to frequently review the Terms to ensure you understand the terms and conditions that apply to your access to, and use of, the Services.
2. Eligibility
By signing up to use a Bitrux Account (as defined in Section 5 below), you represent and warrant that you (a) are at least 18 years old or of legal age to form a binding contract under applicable law, (b) are an individual, legal person or other organization with full legal capacity and authority to enter into these Terms, (c) have not previously been suspended or removed from using our Services and (d) you do not currently have an existing Bitrux Account. If you are entering into these Terms on behalf of a legal entity of which you are an employee or agent, you represent and warrant that you have all necessary rights and authority to bind such legal entity.
3. Prohibition of Use
By accessing and using the Services, you represent and warrant that you are not (a) on any trade or economic sanctions lists, such as designated as a Specially Designated National by OFAC (Office of Foreign Assets Control of the U.S. Treasury Department) or placed on the U.S. Commerce Department's Denied Persons List, nor are you (b) a resident or passport holder in any of the countries listed in the Restricted Jurisdictions within our Disclaimer. The Company reserves the right to select its markets and jurisdictions to operate and may restrict or deny the Services as per the Restricted Jurisdictions list at its sole and absolute discretion.
4. Description of Services
Trading Service: The Company provides an online digital asset trading platform (crypto to crypto) for products commonly known as cryptographic tokens, digital tokens or cryptographic currency (collectively, Digital Currency). The Company does not provide fiat trading capabilities on as part of the Services. The Company functions as a trading platform provider and not as a buyer or seller in trades made between traders. Users must sign up and open an account with the Company as further set forth in Section 5 below and deposit digital assets prior to commencement of trading. Traders may request the withdrawal of their digital assets, subject to the limitations as stated in these Terms.
Community Service: The Company provides you with community communication services. You can copy the users you are interested in, express your views and opinions in the community, and participate in interactions such as Likes. The Company strives to maintain the accuracy of information posted on the Services however it cannot and does not guarantee the accuracy, suitability, reliability, completeness, performance or fitness for any purpose of the content made available through the Services, and will not be liable for any loss or damage that may arise directly or indirectly from your use of such content. Information on the Services can be subjected to change without notice and is provided for the primary purpose of facilitating users to arrive at independent decisions. The Company does not provide investment or advisory advice and will have no liability for the use or interpretation of information as stated on the Services or other communication mediums. All users of the Services must understand that there are risks involved in trading in Digital Currencies. The Company encourages all users to exercise prudence and trade responsibly within their own means.
5. Bitrux Account Creation & Requirements
5.1 Account Creation
All users must create a Bitrux account before using the Services. To create an account, you must provide your real name, email address and password, and accept the Terms of Use, Privacy Policy and Consent Form. You agree to provide complete and accurate information and keep it updated. Each user may only maintain one active Bitrux Account.
5.2 User Identity Verification
By creating an account, you agree to comply with our identity verification requirements as detailed in our AML/CFT Policy. You authorize us to verify your identity and conduct necessary inquiries to protect against fraud and financial crimes. Personal information will be handled according to our Privacy Policy.
5.3 Account Usage and Security
Accounts can only be used by the registered account holder. You are solely responsible for safekeeping your credentials and all activities under your account. Notify the Company immediately of any unauthorized use. The Company is not responsible for losses arising from authorized or unauthorized use of your credentials.
6. License and Intellectual Property
6.1 License Grant
Subject to your continued compliance with the express terms and conditions of these Terms, The Company provides to you a revocable, limited, royalty-free, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services on your computer or other internet compatible device for your personal, internal use only. You are not permitted to use the Services for any resale or commercial use including to place trades on behalf of another person or entity. All such use, and any use contrary to the restrictions in Section 7 below, is expressly prohibited and shall constitute a material violation of these Terms.
6.2 Service Availability
The content layout, formatting, and features of and access privileges for the Services are provided to you by the Company in its sole and absolute discretion and may be withdrawn or suspended at any time without providing you with any reason whatsoever. You hereby acknowledge and agree (without prejudice to the generality of any other waiver or forebearance set out herein) that any loss or damage howsoever suffered as a result of this withdrawal or suspension of account, services or privileges shall be solely borne by yourself without recourse to the Company. All rights not expressly granted under these Terms are hereby reserved.
6.3 Intellectual Property Ownership
These Terms provide only a limited license to access and use the Services. Accordingly, you hereby agree that the Company transfers no ownership or intellectual property interest or title in and to the Services or any intellectual property to you or anyone else in connection with your use of the Services. All text, graphics, user interfaces, visual interfaces, photographs, sounds, artwork, computer code (including html code), programs, software, products, information, and documentation as well as the design, structure, selection, coordination, expression, look and feel, and arrangement of any content contained on or available through the Services are exclusively owned, controlled, and/or licensed by the Company or other rights-holders.
6.4 User Feedback
The Company will own any feedback, suggestions, ideas, or other information or materials regarding the Company or the Services that you provide, whether by email, through the Services or otherwise (Feedback). You hereby assign to the Company all right, title and interest to Feedback together with all associated intellectual property rights. You will not be entitled to, and hereby waive any claim for, acknowledgment or compensation based on any Feedback or any modifications made based on any Feedback.
7. Service Restrictions and Enforcement
7.1 General Conduct Requirements
When you use the Services you agree and covenant to observe the following: All the activities that you carry out during the use of the Services will be in compliance with the requirements of applicable laws, regulations, as well as the various guidelines of the Bitrux platform. Your use of the Services will not be in violation of public interests, public ethics or other's legitimate interests including taking any action that would interfere with, disrupt, negatively affect, or inhibit other Users from using the Services.
7.2 Prohibited Trading Practices
You agree not to use the Services for engaging in market manipulation, fraudulent trading, taking advantage of unpublished material information or any other activities that constitutes unfair trading in the Company's sole discretion (such as pump and dump schemes, wash trading, self-trading, front running, quote stuffing, rat or other kinds of insider trading and spoofing or layering regardless of whether prohibited by law).
7.3 Data Usage Restrictions
The following commercial uses of the Company's data (including any data from the Bitrux platform) is prohibited unless written consent from the Company is granted: Exchange services that use quotes or order book information from the Company (including from the Bitrux platform); Data feed or data stream services that make use of any market data from the Company (including from the Bitrux platform); Any other websites/apps/services that charge for, or otherwise commercially monetize (including through advertising or referral fees), market data obtained from the Company (including from the Bitrux platform).
7.4 Prohibited Modifications
You may not modify, reproduce, duplicate, copy, download, store, further transmit, disseminate, transfer, disassemble, broadcast, publish, remove or alter any proprietary notices or labels, license, sublicense, sell, mirror, frame, rent, lease, private label, grant a security interest in, create derivative works of, or otherwise exploit the Properties, or any portion of the Properties without the Company's prior written consent.
7.5 Technical Restrictions
You may not (i) use any deep link, page scrape, robot, spider, or other automatic device, program, script, algorithm, or methodology, or any similar or equivalent manual process, to access, acquire, copy, or monitor any portion of the Properties or in any way reproduce or circumvent the navigational structure or presentation of the Services to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Services, (ii) attempt to gain unauthorized access to any portion or feature of the Properties or any other systems or networks connected to the Services or to any of the Company's server or to any of the services offered on or through the Services, by hacking, password mining, or any other illegitimate or prohibited means, (iii) probe, scan, or test the vulnerability of the Services or any network connected to the Properties, nor breach the security or authentication measures on the Services or any network connected to the Services, (iv) reverse look-up, trace, or seek to trace any information on any other user of or visitor to the Services, (v) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Services or the Company's systems or networks or any systems or networks connected to the Services, (v) use any device, software, or routine to interfere with the proper working of the Services or any transaction conducted on the Services, or with any other person's use of the Services, (vi) forge headers, impersonate a person, or otherwise manipulate identifiers in order to disguise your identity or the origin of any message or transmittal you send to the Services, or (vii) use the Services in an unlawful manner.
7.6 Enforcement Rights
By accessing the Service, you agree that the Company shall have the right to investigate any violation of these Terms, unilaterally determine whether you have violated these Terms, and take actions to apply relevant rules without receiving your consent or giving prior notice to you. Examples of such actions include, but are not limited to: (i) block, close and/or cancel the relevant orders, whether executed or not (including opening or closing orders); (ii) freezing your account; (iii) reporting the incident to authorities; (iv) publishing the alleged violations and actions that have been taken; (v) deleting any information you published that is in violation; (vi) suspend or terminate the services; (vii) request compensation for any losses so caused to the Company.
7.7 Post-Termination Obligations
Upon the Company closing or terminating your account, you will strictly refrain from making any negative, misleading or defamatory comment or remark about the Company, whether orally, in writing or anywhere online. The rights of the Company to pursue legal action against you for all loss and damage suffered due to your breach of this clause will survive the termination of your account and/or this agreement.
8. Orders and Service Fees
8.1 Orders
Upon placing an instruction to effect a trade using the Services (an Order), your Account will be updated to reflect the open Order and your Order will be included in the order book for matching with Orders from other Users. If all or a portion of your Order is matched with another User, the Services will execute an exchange (a Trade). Upon execution of a Trade, your Account will be updated to reflect that the Order has either been closed due to having been fully executed, or updated to reflect any partial fulfillment of the Order. Orders will remain open until fully executed or cancelled in accordance with subsection (8.2) below. For purposes of effectuating a Trade, you authorize the Company to take temporary control of the Digital Currency that you are disposing of in the Trade.
8.2 Cancellations
You may only cancel an order initiated via the Services if such cancellation occurs before your Order has been matched with an Order from another user. Once your Order has been matched with an Order from another user, you may not change, withdraw, or cancel your authorization for the Company to complete such Order. If any order has been partially matched, you may cancel the unmatched portion of the Order unless and until the unmatched portion has been matched. The Company reserves the right to refuse any cancellation request associated with an Order after you have submitted such Order. If you have an insufficient amount of Digital Currency in your Account to fulfill an Order, the Company may cancel the entire Order or may fulfill a partial Order that can be covered by the Digital Currency in your Account (in each case after deducting any fees payable to the Company in connection with the Trade as described in subsection (8.3) below).
8.3 Fees
You agree to pay the Company the fees which may be updated from time to time in the Company's sole discretion. Any such updated fees will apply prospectively to any trades or other transactions that take place following the effective date of such updated fees. You authorize the Company to remove any amounts from your Bitrux Account for any applicable fees owed by you under these Terms. Should there be insufficient balance in your Bitrux Account to deduct any fees due and owing to the Company under this provision, you agree that you shall forthwith deposit such amount into your Bitrux Account as soon as possible (and in no event later than three (3) working days after such fees become payable) as to enable the Company to deduct the appropriate fees. Failure to do so will entitle the Company at its own absolute discretion to suspend, close or cancel the Bitrux Account and treat the unpaid fees as a debt owing by you to the Company and thereby an amount recoverable from you by any legal means available to the Company. Any interest on unpaid fees, as well as any and all costs and charges arising from the recovery actions of unpaid fees, shall be solely borne by you and payable to the Company on an indemnity basis.
9. Futures Trading Risks and Requirements
9.1 Risk Disclosure
Futures Trading are highly risky. As a futures trader, you acknowledge and agree that you shall access and use the margin trading and borrowing service at your own risks: Trading markets are extremely volatile and shift quickly in terms of liquidity, market depth, and trading dynamics. The use of leverage can work against you as well as for you and can lead to large losses as well as gains.
9.2 Liquidation and Execution Risks
Under certain market conditions, you may find it difficult or impossible to liquidate a position. This can occur, for example, there is insufficient liquidity in the market or due to technical issues on the Bitrux platform. Placing contingent orders will not necessarily limit your losses to the intended amounts, since market conditions may make it impossible to execute such orders. There is no guaranteed measure against losses on futures trading. As a borrower, you may sustain a total loss beyond what you have deposited to your contract account.
9.3 Eligibility Requirements
You represent and warrant that you are not either from the US, nor on any trade or economic sanctions lists, such as designated as a Specially Designated National by OFAC (Office of Foreign Assets Control of the U. S. Treasury Department). You should fully understand the risks associated with the futures trading and lending and solely responsible and liable for any and all trading and non-trading activity on your Bitrux Account. Do not enter into a transaction or invest in funds that are above your financial abilities.
10. Futures Trading Responsibilities
10.1 Position Accuracy
You are solely responsible and liable for knowing the true status of any position, even if presented incorrectly by the Company at any time.
10.2 Account Maintenance
You agree to maintain in your Bitrux futures account a sufficient amount of blockchain assets required by the Company for users to engage in futures trading and return your loan in full timely. Failure to maintain a sufficient amount of assets or fail to return outstanding loan duly can result in the forced-liquidation of assets in your futures account. The Company cannot guarantee to stop losses even with the ability to force-liquidate any of your positions. If, after your positions are liquidated, your assets are insufficient to cover the outstanding loan, you are still responsible for any additional assets shortfall.
10.3 Company Discretion
The Company may, in its sole discretion, perform measures to mitigate potential losses to you on your behalf, including, but not limited to, transferring balances from your contract to your exchange account and/or from your exchange to your futures account. During the Bitrux platform's system maintenance, you agree that you are solely responsible and liable for managing your futures account under risk, including but not limited to, keep or close your position and repay your loan.
10.4 Liability Acknowledgment
You agree that you conduct all trading, futures trading and/or borrowing on your own account and claim full responsibility for your activities. The Company does not take any responsibility for any loss or damage incurred as a result of your use of any services or your failure to understand the risks involved associated with assets use generally or your use of our services.
10.5 Liquidation Process
You are aware that on liquidation, all open orders are immediately cancelled. You may lose all your positions and all the funds in your contract account. If the Company cannot close all the positions on liquidation, the insurance fund and / or counterparty-liquidation will take effect. The Company takes every possible step to avoid counterparty liquidation to minimize the potential impact of any counterparty liquidation when it does occur. Unfortunately, due to the volatility in the Crypto markets, and the high leverage offered to clients, it is not possible to fully avoid this possibility. In order to provide the best possible client experience, the Company is striving to keep counterparty liquidations to an absolute minimum.
10.6 System Limitations
Due to network delay, computer system failures and other force majeure, which may lead to delay, suspension or deviation of the Company's service execution, the Company will use commercially reasonable effort to ensure but not promise that the Bitrux platform's service execution system run stably and effectively. The Company does not take any responsibility if the final execution doesn't match your expectations due to the above factors.
11. Prohibited Trading Activities
11.1 General Prohibition Statement
To ensure a safe and compliant trading environment for users on the Bitrux platform, unfair trading practices are strictly prohibited. Users acknowledge and agree that, by using the Bitrux platform, the Company must maintain effective risk management, surveillance, and enforcement mechanisms to protect market integrity, ensure the orderly operation of the platform, and safeguard the interests of other users. Accordingly, the Company reserves the sole and absolute discretion to assess, investigate, and determine whether a user's conduct, trading activities, or account usage undermines these objectives, and to take such measures as it deems necessary in its sole discretion to address any actual or suspected breach of these Terms.
11.2 Market Manipulation
Using ultra-high frequency trading for improper gain (including but not limited to profiting from fees, commissions, bonuses, hedging, etc.) or affecting the normal trading experience of other users. Involvement in price manipulation, insider trading, market manipulation, market distortion, or any other malicious market activities. Exploiting any vulnerabilities of the service or using other means to harm the interests of other users or the Company.
11.3 Professional Broker Disclosure
Users who have registered an account on the Bitrux platform, completed KYC, and are professional brokers or employees of brokers according to local laws and regulations, must notify the Company in writing of such status within 24 hours. Failure to comply will result in indefinite suspension or closure of the account, confiscation of all assets and any trading profits from user activities. The user will remain liable for all losses and damages suffered by the Company due to the user's violation of any professional ethics or licensing rules resulting from the failure to make proper and necessary disclosure.
11.4 Multiple Account Violations
If the Company discovers or possesses information that, in its sole and absolute discretion, leads it to suspect that a user has registered, accessed, or operated one or more accounts on the Bitrux platform, whether directly or indirectly, including through the use of legitimate documents, third parties, or coordinated arrangements, and whether or not such accounts were created through illegal or fraudulent means (including but not limited to the submission of forged or falsified documents), the Company reserves the absolute right, under these Terms, to close or suspend any such account or accounts, treat them as related or controlled accounts, confiscate assets and trading profits arising from or associated with such accounts or activities, and restrict or block further activity on any related accounts for such period as the Company considers appropriate.
11.5 Technical Violations
Reverse-engineering interface protocols and trading program APIs (excluding the platform's publicly available API documentation), making unauthorized high-frequency API calls, or exploiting platform settlement anomalies for improper gain.
11.6 Cooperation and Disclosure Requirements
Failure to promptly cooperate and provide all requested information, documents, and evidence as required by the Company. Any representation, warranty, agreement, or commitment made to the Company, whether under this Agreement or any other agreement with the Company, is or becomes untrue, inaccurate, incomplete, or misleading at any time, and the user fails to proactively notify the Company of the actual situation in a timely manner.
11.7 Position Limit Circumvention
Using multiple accounts, sub-accounts, or third-party intermediaries to split or disperse positions to accumulate holdings exceeding the platform's single-user margin, leverage, or position limits. Using multiple accounts or third-party accounts to circumvent trading rules, orders, limits, or for improper gain. Participate in any other activities that the Company deems harmful to the market.
12. Violation Enforcement Measures
12.1 Enforcement Authority
Without prejudice to any other rights of the Company under this Agreement or the law, if the Company, in its sole discretion, determines that your account, trading activities, or any trade/position you have entered violates these Terms, applicable laws, regulatory requirements, or any risk parameters, limits, and policies implemented by the Company, the Company reserves the right to (without prior notice) take the following measures.
12.2 Investigation Procedures
Upon detection of suspected violation, the Company may (but is not obligated to) require the user to provide complete materials/documents within a specified time limit to explain the relevant trading activities.
12.3 Account Actions
Close the account (temporarily or permanently), restrict trading, suspend trading, cancel trades, roll back trades, increase position times and/or close positions.
12.4 Asset Actions
Freeze any or all assets in the account, and/or deduct and/or confiscate any assets related to trades associated with any circumstances described in Section 11.
12.5 Service Restrictions
Restrict the coefficients, rates, varieties for guaranteed prices, or stop providing related services for the guaranteed price function. Take any necessary enforcement actions in accordance with applicable business rules and regulatory requirements.
12.6 Liability and Indemnification
The Company shall not be liable for any losses incurred due to the existence of violations, and the Company has the right to hold you liable. You agree to indemnify the Company for breaches of these Terms and hold the Company harmless from any damage.
12.7 Position Threshold Limits
To further prevent market manipulation and concentrated position risks, the Bitrux platform imposes limits on the contract position ratio for a single user. If the position ratio exceeds the threshold, the system will automatically cancel any orders that may increase the position size.
13. Community Basic Rules
13.1 Purpose and Scope
In order to maintain the order of the Bitrux platform's community and better protect the legal rights of Bitrux platform users, the Company has formulated these rules in accordance with the existing laws and regulations and combined with the characteristics of the Bitrux platform's community. The Company is responsible for the final interpretation and enforcement of these rules.
13.2 General Compliance Requirements
The information you post on the Bitrux platform or use of the Company's services must comply with the relevant local laws and regulations. You shall not, on the Bitrux platform or use the Company's services to, make, copy, post or disseminate the following information: Violates any applicable laws and regulations; Endangers national security, reveals state secrets, and damages national honor and interests; Disseminates rumors, disturbs social order and disrupts social stability; Disseminates obscenity, pornography, gambling, violence, terror or abets crime; Insults or defames others and infringes on their legitimate rights and interests.
13.3 Prohibited Activities
Incites illegal assemblies, associations, processions, demonstrations and gatherings to disrupt social order; Acts in the name of illegal civil organizations; Contains other content prohibited by laws or administrative regulations; Harassing information, advertising and spam, or content containing any sexual or sexually explicit content; Rumors, false information or other content containing untrue information; Any other content that violates public order and morality, social morality, or interferes with the normal operation of the Bitrux platform.
14. Community Violations
14.1 Illegal and Dangerous Content
Post of information on firearms and ammunition, controlled knives, explosives and other related prohibited items; Post of information on the manufacture and selling of counterfeit goods, including but not limited to counterfeit money, certificates, invoices, bank cards, ID cards, student ID cards, etc.; Post of pornographic information including vulgar and pornographic comments, pictures, videos, links and other content; Post of information on gambling including online gambling, Mark Six, soccer and horse racing betting, game gambling, and addresses of gambling casinos; Post of drug-related information that involves the production, trafficking, sale, or use of drugs; Post of violent, bloody, terrorist and cult-related information.
14.2 Political and National Security Content
Post of sensitive political information and reactionary comments. Users are required to maintain rational and restrained when posting political opinions, to abide by relevant local laws and regulations. Users are prohibited from posting comments, pictures, videos and other content that demean, vilify or attack national policies, parties and national leaders and their relatives; Post of content that undermines national unity and social stability, damages national interests or even endangers national security; Post of any other dangerous information.
14.3 Personal Attacks and Harassment
The Bitrux Platform does not support any personal attacks, abusive language, verbal abuse, or other statements involving personal attacks (including paronomasia) against users, including but not limited to: Posting content that insults, abuses, attacks or disrespects Bitrux platform users; Insulting, abusing, attacking or disrespecting articles, comments, answers, or website links posted by other users; Inducing, inciting, instigating users to isolate, attack, human flesh search other users; Posting content that maliciously discloses privacy or violates the legal rights of others; Harassing, defaming, intimidating or threatening Bitrux platform users; Posting content that discriminates against others on the basis of race, religion, ethnicity, region, gender, age, sexual orientation, physical characteristics, or other identity; Posting content that attacks celebrities, company executives, state officials, etc.; Verbal obscenities against Bitrux platform users.
14.4 Advertising and Marketing Violations
Users are prohibited from posting content that affects user experience or disrupts the order of the Bitrux platform, or conducting related behaviors for the purpose of promotion and exposure, including but not limited to: Repeatedly posting spam advertisements; Creating and paying ghostwriter accounts to post content that disrupts the order of the Bitrux platform; Malicious marketing by illegal means that seriously affect the user experience; Conducting Initial Coin Offerings (ICO) on the Bitrux platform; Post any commercial promotional images, text, links, QR codes or other advertisements without permission; Posting information that includes gambling, lottery, collection and fundraising information; Buying, selling, transferring or renting any Bitrux Account without permission.
14.5 Platform Misuse and Technical Violations
Malicious use of Bitrux platform features that affects user experience, endangers the security of the Bitrux platform and harms the rights of others: Creating a large number of ghostwriters and fake robot accounts; Using Bitrux platform avatars, nicknames, and profiles to spread content that violates laws and regulations; Impersonating others, implying through personal information such as avatars and user names that you represent or are associated with other people or organizations; Repeatedly posting content that disrupts user experience, both individually and by group action; Posting vulgar, nasty, disrespectful, profanity-laden or other offensive comments; Inducing, inciting, and instigating other users to post false comments or make personal attacks on other users; Posting potentially dangerous content, such as phishing sites, Trojan Horses, unsafe sites, etc.; Plagiarizing other people's articles without indicating the original author and source; Theft or fraudulent use of other people's pictures to deceive replies and likes; Creating ghostwriter and fake robot accounts to participate in Bitrux platform events; Unauthorized use of automated trading tools or third-party applications to interfere with platform operation (including but not limited to bots, scripts, crawlers, etc.); Post comments and arguments that are completely unrelated to the content of the post or news; Attacking the Bitrux platform or Insulting, ridiculing or indirectly inciting or misleading other users, which has a negative impact on the Bitrux platform.
15. Community Enforcement
15.1 Restricted Display
Blocking: Content may be hidden or restricted from public display.
15.2 Content Removal
Delete Post: The posts, article and comments that are inappropriate or violate the rules will be deleted. Delete avatar, nickname, profile: Offensive avatars, nicknames and profiles will be forcibly deleted.
15.3 Account Restrictions
Ban: If a Bitrux Account is banned, the Bitrux Account can not perform any operations other than browsing the content, including not posting, modifying, deleting posts, editing user information, and sending private messages and comments.
15.4 Account Termination
Delete Account: If a Bitrux Account is deleted, the user will no longer be able to use that Bitrux Account to log in to the Bitrux platform.
15.5 Repeat Offender Policy
Repeat offenders: Usually, users who violate Bitrux platform community rules will be blocked, banned or deleted depending on the severity of the situation. If the same user violates the rules multiple times, the penalty will be increased.
16. Liability
The Company's warranties, disclaimers, and liability limitations are detailed in our Disclaimer section. By using the Services, you agree to indemnify and hold harmless the Company from any claims arising from your use of the Services, breach of these Terms, or violation of applicable laws.
17. Announcements
Please be aware that all official announcements, news, promotions, competitions and airdrops will be listed on the Bitrux platform's official website where we urge all users to refer to regularly. The Company will not be held liable or responsible in any manner of compensation should users incur personal losses arising from ignorance or negligence of the announcements.
18. Account Suspension and Termination
18.1 Suspension Rights
You agree that the Company shall have the right to immediately suspend your account (and any accounts beneficially owned by related entities or affiliates), freeze or lock the funds in all such accounts, and suspend your access to the Bitrux platform for any reason including if it suspects any such accounts to be in violation of these Terms, our Privacy Policy, or any applicable laws and regulations. You agree that the Company shall not be liable to you for any permanent or temporary modification, suspension or termination of your Account or access to all or any portion of the Services. The Company shall have the right to keep and use the transaction data or other information related to such accounts.
18.2 Suspension Circumstances
The above account controls may also be applied in the following cases: The account is subject to a governmental proceeding, criminal investigation or other pending litigation; We detect unusual activity in the account; We detect unauthorized access to the account; We are required to do so by a court order or command by a regulatory/government authority.
18.3 Termination Rights
In case of any of the following events, the Company shall have the right to directly terminate this agreement by canceling your Account, and shall have the right to permanently freeze (cancel) the authorizations of your account on the Bitrux platform and withdraw the corresponding Bitrux Account thereof: after the Company terminates services to you; you allegedly sign up or sign up in any other person's name as a Bitrux platform user again, directly or indirectly; the information that you have provided is untruthful, inaccurate, outdated or incomplete; when these Terms are amended, you expressly state and notify the Company of your unwillingness to accept the amended Terms; you request that the Services be terminated; and any other circumstances where the Company deems it should terminate the services.
18.4 Data Retention
Should your Account be terminated, the Account and transactional information required for meeting data retention standards will be securely stored for 5 years. In addition, if a transaction is unfinished during the Account termination process, the Company shall have the right to notify your counterparty of the situation at that time. You acknowledge that a user initiated account exit (right to erasure under GDPR or other equivalent regulations) will also be subjected to the termination protocol stated above.
18.5 Administrative Holds
If the Company receives notice that any funds held in your Account are alleged to have been stolen or otherwise are not lawfully possessed by you, the Company may, but has no obligation to, place an administrative hold on the affected funds and your Account. If the Company does place an administrative hold on some or all of your funds or Account, the Company may continue such hold until such time as the dispute has been resolved and evidence of the resolution acceptable to the Company has been provided to the Company in a form acceptable to the Company. The Company will not involve itself in any such dispute or the resolution of the dispute. You agree that the Company will have no liability or responsibility for any such hold, or for your inability to withdraw funds or execute trades during the period of any such hold.
19. Funds After Termination
19.1 Standard Termination Procedures
Except as set forth in subsection 19.2 below, once the Account is closed/withdrawn, all remaining balance (which includes charges and liabilities owed to the Company) on the account will be payable immediately to the Company. Upon payment of all outstanding charges to the Company (if any), the User will have 5 business days to withdraw the original amount(s) deposited into the Account (which, for the sake of avoiding any doubt, is net of any trading losses incurred prior to the termination of the account, whether or not reflected in the Account balance at the time of termination).
19.2 Profit Forfeiture
The User shall not be entitled to any net trading profits which shall be forfeited by the Company accordingly. Should the balance in the Account upon termination be less than the original deposited amount, due but not limited to trading losses or earlier withdrawals, the User shall only be entitled to withdraw the lesser existing amount and shall have no recourse whatsoever against the Company for the balance under any circumstances.
19.3 Termination Due to Fraud or Violations
The Company maintains full custody of the funds and User data/information which may be turned over to governmental authorities in the event of Account suspension/closure arising from fraud investigations, violation of law investigations or violation of these Terms.
20. No Financial Advice
The Company is not your broker, intermediary, agent, or advisor and has no fiduciary relationship or obligation to you in connection with any trades or other decisions or activities effected by you using the Services. No communication or information provided to you by or on behalf of the Company is intended as, or shall be considered or construed as, investment advice, financial advice, trading advice, or any other sort of advice. All trades are executed automatically, based on the parameters of your order instructions and in accordance with posted trade execution procedures, and you are solely responsible for determining whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial circumstances and risk tolerance. You should consult your legal or tax professional regarding your specific situation. The Company does not recommend that any Digital Currency should be bought, earned, sold, or held by you. Before making the decision to buy, sell or hold any Digital Currency, you should conduct your own due diligence and consult your financial advisors before making any investment decision. The Company will not be held responsible for the decisions you make to buy, sell, or hold Digital Currency based on the information provided by or on behalf of the Company.
21. Compliance with Local Laws
Users must abide by local laws and comply with all applicable AML/CFT regulations as detailed in our AML/CFT Policy. The Company cooperates with law enforcement authorities and will take action against accounts involved in illegal activities.
22. Privacy Policy
Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
23. Resolving Disputes: Forum, Arbitration, Class Action Waiver
Please read this section carefully, as it involves a waiver of certain rights to bring legal proceedings.
a. Notification of Dispute. Please contact the Company first! The Company wants to address your concerns without resorting to formal legal proceedings. Before filing a claim, you agree to try to resolve the dispute informally by contacting the Company first through the Bitrux platform's official website.
b. Agreement to Arbitrate. You and the Company agree to resolve any claims relating to this Agreement (including any question regarding its existence, validity, termination, or any services or products provided and any representations made by us) through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You agree to first give us an opportunity to resolve any claims by contacting us as set forth in subsection (a) above. If we are not able to resolve your claims within 60 days of receiving the notice, you may seek relief through arbitration as set forth below.
c. Arbitration Procedure. Either you or the Company may submit a dispute (after having made good faith efforts to resolve such dispute in accordance with subsections (a) and (b) above) for final, binding resolution by arbitration under internationally recognized arbitration rules. The arbitration tribunal shall consist of a sole arbitrator. The language of the arbitration hearings shall be English. Judgment on any arbitral award may be entered in any court having jurisdiction over the party (or the assets of the party) due and owing such award.
d. Notice. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claims to the Company's support contact. If we request arbitration against you, we will give you notice at the email address or street address you have provided.
24. Miscellaneous
a. Independent Parties. The Company is an independent contractor and not an agent of you in the performance of these Terms. These Terms not to be interpreted as evidence of an association, joint venture, partnership, or franchise between the parties.
b. Entire Agreement. These Terms constitute the entire agreement between the parties regarding use of the Services and will supersede all prior agreements between the parties whether, written or oral. No usage of trade or other regular practice or method of dealing between the parties will be used to modify, interpret, supplement, or alter the terms of these Terms.
c. Force Majeure. The Company will not be liable for any delay or failure to perform as required by these Terms because of any cause or condition beyond the Company's reasonable control.
d. Severability. If any portion of these Terms are held invalid or unenforceable, such invalidity or enforceability will not affect the other provisions of these Terms, which will remain in full force and effect, and the invalid or unenforceable portion will be given effect to the greatest extent possible.
e. Assignment. You may not assign or transfer any right to use the Services or any of your rights or obligations under these Terms without prior written consent from us, including by operation of law or in connection with any change of control. The Company may assign or transfer any or all of its rights or obligations under these Terms, in whole or in part, without notice or obtaining your consent or approval.
f. Waiver. The failure of a party to require performance of any provision will not affect that party's right to require performance at any time thereafter, nor will a waiver of any breach or default of these Terms or any provision of these Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.
g. Third-Party Website Disclaimer. Any links to third-party websites from the Services does not imply endorsement by the Company of any products, services or information presented therein, nor does the Company guarantee the accuracy of the information contained on them. In addition, since the Company has no control over the terms of use or privacy practices of third-party websites, you should read and understand those policies carefully.
h. Contact Information. For more information on the Bitrux platform, you can refer to the company and license information found on the website. If you have questions regarding this agreement, please feel free to contact us for clarification via our Customer Support team.
25. Language of Use
This Customer Agreement may be published in different languages. In case of any discrepancy, please refer to the English version.